Privacy Policy
Last updated: February 15, 2026
1. Information We Collect
Personal Information
When you create an account with APIShard, we collect:
- Email address for account creation and communication
- Name and profile information you provide
- Payment information for billing purposes (processed securely through Paddle)
- Communication preferences and support interactions
- API keys and usage preferences
Usage Information
We automatically collect information about how you use our services:
- API usage metrics and performance data
- Log files and technical information
- Device and browser information
- IP addresses and location data
- Service usage patterns and feature interactions
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our API services
- Process payments and manage your account
- Calculate and track credit usage
- Send important service updates and notifications
- Provide customer support and respond to inquiries
- Monitor and analyze usage patterns to improve our platform
- Ensure security and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party providers who help us operate our services (Paddle for payments, hosting providers, analytics, etc.)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Safety and Security: To protect the rights, property, or safety of APIShard, our users, or others
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers and infrastructure
- API key encryption and secure storage
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
- Withdraw Consent: Withdraw your consent to data processing at any time
To exercise these rights, please contact us at [email protected].
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes. Account data will be retained for 3 months after account termination.
8. Third-Party Services
Our platform may integrate with third-party services and APIs. This privacy policy does not cover the practices of these third parties. We encourage you to review their privacy policies before using their services through our platform.
9. Children's Privacy
Our services are not intended for persons under 18 years of age. We do not knowingly collect personal information from persons under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. AI-Powered Services
As part of our API platform, we offer services powered by artificial intelligence and machine learning, including sentiment analysis, language detection, image processing, and text analysis. When you use these services, the data you submit to the API (such as text, images, or other content) is processed solely to provide the requested AI functionality. This data is not considered your personal information unless it contains personal details.
- Only the data you send to the API for processing is used to generate results
- Processing is done securely and in accordance with this privacy policy
- Data submitted for AI processing is not used to train models or shared with third parties
- Results are returned to you and may be logged for debugging and billing purposes
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
PT INTI TEKNOLOGI DIGITAL
Email: [email protected]